Refund Policy

7-Day Guarantee

Every order is covered for 7 days after delivery. If a staged photo or listing reel falls short, we redo it at no charge, up to 2 times per order. We don’t offer refunds for satisfaction: the free redo is the remedy.

What a Redo Covers

• Staged photos: we re-stage any photo in the order.
• Listing reels: we re-cut the reel.

How to Request a Redo

Within 7 days of delivery, use the redo option on your order page (photos), or email staging@staim.ai with your order ID and a short note on what to change. We’ll email you when the updated result is ready.

What Qualifies

• Staging quality that does not meet a professional standard
• Changes to the room’s structure, such as walls, windows, or fixtures
• Visual artifacts or technical errors that stop you using the result
• A result that doesn’t match the room type or style you selected

What Does Not Qualify

• Requests made more than 7 days after delivery
• Redos past the free limit (up to 2 times per order)
• Switching to a different style after delivery (that is a new order)
• Photos uploaded in violation of our Terms (for example, non-property images)

Refunds

Because every order includes free redos, we don’t refund delivered orders. The one exception is on our side: if we cancel an order, or can’t deliver it at all, we refund the full amount to your original payment method and let you know by email.

Your Legal Rights

Nothing in this policy limits any rights you have under applicable consumer protection law.

Contact

For redo requests or questions: staging@staim.ai